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Case-study worksheet on the Samsung Galaxy Note 7 battery failure, with questions on product quality, brand reputation, and quality management strategies.
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Quality Management Case Study: Samsung Galaxy Note 7

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About:

This case-study worksheet examines Samsung's Galaxy Note 7 battery failures and the company's response. Six analysis questions ask learners to list drawbacks and advantages of poor and good quality, assess why quality matters in Samsung's marketing mix, recommend between quality control and quality assurance, and justify their recommendations. Suitable for vocational or continuing-education programs in business, supply-chain management, or quality management.

Subject:
Social Studies
Grade Level:
Adult Education
Updated February 2026

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