Payments & Refunds

BrightSprout offers:

• Subscriptions (monthly or annual) at various tiers, depending on the features and document types you need. Available plans and pricing are shown on your My Account page or when publishing a document that requires a subscription.
• Single document purchases, if you'd prefer to pay for one document rather than subscribe.

All prices are listed in US Dollars.

We offer a 30-day free trial for new subscribers. A valid payment method is required to start a trial. If you do not cancel before the trial ends, your payment method will be charged automatically at the subscription rate for the plan you selected.

You can cancel at any time during the trial and you will not be charged.

Subscriptions renew automatically — monthly or annually, depending on your plan. Your payment method will be charged at the beginning of each billing cycle.

For annual plans, we will attempt to send a reminder email before your renewal date. However, we cannot guarantee delivery of reminder emails, and non-receipt does not extend your cancellation window.

You can cancel your subscription from your account settings. If you need help, use the support widget in the bottom-right corner of this page.

When you cancel:

• Your subscription remains active through the end of your current billing period. You won't be charged again.
• Your existing documents are saved on your account, but you will not be able to publish new documents or access paid features after your subscription expires.

If you purchased without a free trial: We offer a full refund within 30 days of purchase if the service does not meet your expectations. This applies to both subscriptions and single document purchases.

If you used a free trial: Because you had the opportunity to evaluate the service before being charged, we are unable to issue refunds after a trial converts to a paid subscription.

Exceptions: We understand that circumstances vary. If you believe your situation warrants an exception, please reach out through the support widget in the bottom-right corner of this page — we're happy to take a look.

If we are unable to charge your payment method at renewal, your account will be suspended. Your documents will still be saved, but you will not be able to publish new documents until you update your payment information.

If you see a charge you don't recognize or believe you've been billed in error, please contact us promptly through the support widget in the bottom-right corner of this page. We'll investigate and work with you to resolve it.

We may update this policy from time to time. If we make material changes, we will post a notice on our site. Your continued use of the platform after changes are posted constitutes your acceptance of the revised policy.