Bingo CardsRefill Bingo Cards
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About:
These bingo cards capture 24 real-world scenarios pharmacy staff encounter during refill calls, including patient interactions, communication challenges, and problem-solving situations. Situations range from handling impatient patients to deescalating difficult calls and assisting with critical symptoms. Use these cards as an icebreaker or team activity during staff training, or edit them as a template for other healthcare workplace scenarios.
Word List
- Spoke with Jada from IU Pharm
- Sent refill request for Dr. Whelchel patient
- Patient needed refill sent to different pharmacy
- Sent a message for a PA
- Patient was just seen and calls because medication as not been sent
- Patient adamant medication is sent in today
- Asked "ARE YOU IN THE CLINIC"
- Requesting refill for medication they haven't been prescribed in over 2 years
- Patient has called in multiple times already today wanting their medicine
- The patient has you on speaker phone
- Patient is eating, driving, or using the bathroom while on the phone
- Patient is returning call, but there is no documentation
- Sent a message to a Glendale Pool
- Had a patient make you smile/laugh
- Patient told YOU "Thank you"
- Deescalated a patient
- You got tongue tied while talking with a patient
- Had a good conversation with a patient
- Had issues with Five9
- Patient unable to tell you the name of a medication
- Patient needed medication sent to a pharmacy out of state
- You felt you made a difference for the patient
- Assisted a patient with critical symptoms
- After disconnecting the call you felt very good about the call
How to Use This Bingo Cards
Print a class set of unique bingo cards for classroom games, review sessions, or parties. Click 'Open These Bingo Cards' to choose how many cards to generate and customize the word list.
